Scope of policy application All sold jewelry and accessories (including but not limited to bracelets, necklaces, earrings, etc.) are custom-made products/made of special materials/hygiene-sensitive products (the reason will be selected based on the actual situation). Therefore, we do not support no-reason returns or refunds. This policy applies to all online orders, including promotional, discounted items and gifts.
Handling of exceptional cases If any of the following problems occur, please contact our customer service email myeer@fdwbracelet.com within 24 hours after receiving the goods and provide evidence (such as photos, videos), and we will handle it as appropriate: Transportation damage: Obvious damage or functional loss of the goods during the distribution process. Wrong shipment: The actual received goods are seriously inconsistent with the order description (such as incorrect style or size).
After-sales handling process Step 1: Contact customer service by email with the subject line “After-sales Application + Order Number”, and attach a problem description and supporting documents. Step 2: We will verify the situation within 3 working days. If it is confirmed that it is our responsibility, we will provide a replacement of the goods or partial compensation (to be negotiated based on the actual situation). Step 3: We are unable to offer returns or exchanges for non-quality issues, but we can recommend other solutions for you (such as repair guidance or replacement of parts).
Consumer Notice Before purchasing, please confirm the size and material description on the product detail page, or consult the customer service via email. Natural materials (such as gemstones and pearls) may have texture differences, which do not constitute quality issues.
Contact Information If you have any questions, please contact us through the following methods Customer service email: myeer@fdwbracelet.com
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